Return, Exchange & Refund Policy
Every product is quality-checked before dispatch. Please read this policy before ordering.
Cancellation
Once an order is placed it cannot be cancelled or exchanged for any reason other than the damage cases below.
Colour and finish
Slight colour differences caused by photography lighting or screen settings are not grounds for return. Thread knots and small irregularities in handloom products are part of the craft and are not damage.
Damaged or wrong product
- A continuous, uncut video of opening the sealed parcel to inspecting the product is required for any complaint. Complaints without a complete unboxing video cannot be considered.
- WhatsApp your order number, name and the unboxing video to +919876543210. We reply within 1 to 2 business days.
- An approved return or exchange must be in its original, unused condition and folded as received.
- For approved domestic returns we refund the courier cost we bear along with our base charges (depending on location); we cannot bear additional charges.
Refunds
We do not give cash refunds. For a damaged product we will guide you through an exchange and may ask for extra photographs or information to assess it.
International orders
- No returns or exchanges because you dislike a product.
- Video-call facility: before we ship, you can inspect the product on a live video call to confirm colour and details.
- All international orders are final sale, because of shipping cost, customs duty and import taxes.
Contact: owner@example.in or WhatsApp +919876543210.